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Terms and conditions and RGDP

1. Booking Confirmation
Bookings for interpreting and translation services provided by French Marketing (Marion Nuding) are confirmed only upon written acceptance and/or signed agreement. Tentative bookings are not guaranteed and may be offered to other clients unless confirmed.

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2. Rates and Payment Terms
Rates charged by French Marketing are based on an hourly, half-day, full-day, or per-word/per-project basis, as agreed in advance. Travel and accommodation costs, if applicable, are to be covered by the client unless otherwise stated. Invoices issued by French Marketing are payable within 14 days of issue. Late payments may incur interest and administrative fees.

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3. Cancellation & Rescheduling

  • Cancellations for interpreting or translation services made within 48 hours of the assignment or agreed delivery date are subject to the full fee.

  • Cancellations made within 5 days, but more than 48 hours in advance, will incur a 50% cancellation fee.

  • Rescheduling is subject to availability and may incur additional charges.

  • If an interpreting or translation assignment overruns the originally agreed time, any additional hour that is started will be billed in full. French Marketing (Marion Nuding) will make reasonable efforts to remain available, but continued availability beyond the scheduled time cannot be guaranteed.

 

4. Travel and Expenses
For interpreting assignments, travel time may be billable depending on the assignment location. All reasonable travel, accommodation, and subsistence expenses will be invoiced to the client unless otherwise agreed in writing with French Marketing.

 

5. Client Responsibilities and Working Conditions
The client must provide all relevant materials, documents, or background information at least 48 hours before the assignment or translation deadline. Failure to do so may affect the quality and timely delivery of service.

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For in-person interpreting, appropriate working conditions must be provided (e.g., adequate lighting, seating, and acoustics). For remote interpreting, the client must ensure a stable internet connection and high-quality audio. For translation projects, timely access to source materials and any necessary reference documents is required.

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For simultaneous interpreting assignments lasting longer than 60 minutes, it is a professional requirement to have two interpreters working as a team. This ensures interpreter accuracy, quality, and well-being. If a second interpreter is not provided by the client, French Marketing reserves the right to decline the assignment or to arrange for a second interpreter at an additional cost.

 

6. Confidentiality and Liability
French Marketing (Marion Nuding) agrees to maintain strict confidentiality regarding all information disclosed before, during, and after the assignment or project. This obligation does not extend to information already in the public domain or as required by law.

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French Marketing shall not be held liable for any loss, damage, or misunderstanding resulting from the interpretation or translation provided. The service is offered to the best of Marion Nuding’s professional skill and judgment.

 

7. Data Protection (GDPR Compliance)
In accordance with the General Data Protection Regulation (GDPR), French Marketing, or Marion Nuding trading as French Marketing, may use your personal data (including your name, email address, postal address, social network profile, or any other data deemed appropriate) for the purposes of providing a quote, entering into a contract, or considering entering into a contract with you.

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Unless requested otherwise, any personal data contained in documents submitted for translation may be stored in the form of emails, source files, target files, glossaries, or translation memories. This allows Marion Nuding to refer to terminology and translations created for use in future projects for the same or different clients.

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Some personal data may also be retained as long as reasonably necessary to contact you about services or to maintain ongoing communication. All data will be stored securely, using password-protected hardware, cloud services, or email accounts.

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Personal data will generally not be shared. However, limited data may be disclosed to subcontractors for the purposes of completing your project, for accounting or invoicing, or—only with your explicit permission—to demonstrate the nature of previous work.

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If you wish to clarify, amend, or request deletion of your personal data, you may contact Marion Nuding at marion@frenchmarketing.co.uk. French Marketing is registered with the ICO under number A8287703. If you believe your personal data is being mishandled, you have the right to file a complaint with the Information Commissioner’s Office (ICO).

 

8. Force Majeure
Neither party shall be liable for failure to perform due to circumstances beyond their control, including but not limited to illness, accidents, natural disasters, strikes, or technical failures.

 

9. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United Kingdom, and any disputes shall be subject to the exclusive jurisdiction of its courts.

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These Terms and Conditions are subject to change without notice. Please ensure you have the most recent version before confirming any bookings or commissioning any translation work.

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